Contract and merchant information

Modified on Tue, 09 Apr 2024 at 09:09 AM

I have changed my address, what should I do now? 

If you change your business address or the address associated with your business, please inform us well in advance by contacting our customer service at phone (+45) 71 92 48 48 or email

How to transfer merchant agreement to another person? 

Your merchant agreement is tied to your CVR number, which is tied to your name. Therefore, a new agreement needs to be made in connection with a change of ownership.Please contact our customer service at phone (+45) 71 92 48 48 or email – and we will help you create a new merchant agreement in connection with a change of ownership. 

When does my contract expire? 

You can find the terms on your signed agreement. If you do not have this agreement available, you are welcome to contact us – and we will help you. 

How to update contact information and company details? 

If your business changes its name, address, phone number, or email address, please contact us at: Note: For your and our security, it is important that we receive a written request from you via email. We also only allow requests for changes to company data from the registered contact person's email address to avoid any forms of abuse. 

I have a new CVR number, what should I do? 

If your business receives a new CVR number, it is important to inform us as soon as possible. This can be done by contacting our customer service at phone +45 71 92 48 48 or via email at Your agreement with Flatpay is registered under your current CVR number, and the two are inseparable. Therefore, it is necessary to make a new agreement and carry out a change of ownership, transferring the agreement from your old CVR number to the new one if your CVR number changes after the agreement has been entered into. It is important that your organization number is always up to date so that all transactions, payments, etc. can be linked to the correct business and comply with the rules for card payment, merchant agreement provisions, and the tax system. 

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