Customising Your Printed Receipts

Receipt customisation lets you personalise the receipts printed from your device. From the customer portal, you can add your logo, contact information, and custom messages, and control how large the printed text appears.

Adding your logo

1. Go to Store settings → Receipts.
2. Under Logo, upload your logo image. Logos appear at the top of the receipt and are automatically converted to black and white.
3. Use the Image size slider to adjust how large your logo appears on the printed receipt.
4. To remove your logo, select the trash icon above it.

Tip: For best results, use a high-contrast image. Logos with fine detail or light colours may not print clearly on a thermal printer.

Adding contact information

Under Contact information, enter your Website URL, up to 100 characters, to include it on your printed receipts.

Adding custom messages

Under Custom messages, you can add two messages that print at the bottom of the receipt:

• The first message box is useful for things like your return policy, service information, or social media links.
• The second message box works well as a short closing or thank-you note.

Each box has its own character limit, shown below the field, for example, 500 characters.

Choosing font size

Under Font size, choose between:

• Default: Standard receipt text size.
• Small: A more compact text size, useful if you're adding a logo, contact details, and custom messages and want to keep the receipt from printing too long.

Need further assistance?

If you encounter any issues or have further questions, contact our support team at +44 2080289990 or info@flatpay.co.uk. We're available 24/7.