Kitchen and bar printing

Kitchen and bar printing allows you to connect multiple printers to your POS system using dedicated printing profiles. By default, Flatpay includes two profiles: Kitchen and Bar. You can create additional profiles through the customer portal and assign them to specific product categories, ensuring orders are printed in the correct location.

How to Install Your Printer

1. Carefully unpack your printer.
2. Take out the European power plug, internet cable, and printer.
3. Connect the power cable to the printer and plug it into an electrical outlet.
4. Connect the printer's network cable to your internet connection.
5. Turn on the printer.
6. Insert the paper roll.
7. Your printer is now ready to be configured.

Setting Up Your Printer in the Portal

1. Log in to the customer portal.
2. Navigate to Devices and then Printers.
3. Add your new printer and test the connection.
4. Save the printer configuration.

How to Set Up Printer Profiles

Flatpay provides the default printer profiles Kitchen and Bar. You can create additional profiles to match specific products or categories using the advanced printer settings in the customer portal.

How to Set and Change Print Language

You can configure the language for each printer individually through the customer portal. For example, your kitchen printer can print in English while your bar printer prints in German.

How to Configure Receipt Options

To enable features such as Order Numbers or automatic printing when orders are saved, simply turn these options on in the customer portal.

Example of Kitchen and Bar Printing

Imagine a restaurant with the following setup:

• Printer 1 is located in the kitchen and is assigned to the categories Starters, Mains, and Desserts.
• Printer 2 is located in the bar and is assigned to the categories Soft Drinks, Wines, and Beers.

When a customer orders a hamburger and a Pepsi:

• The hamburger order is printed in the kitchen so the kitchen staff can begin preparation.
• The Pepsi order is printed in the bar so the bartender can prepare the drink.

To Sum It Up

When an order is placed and saved in your POS system, it is automatically printed on the designated printer based on the product categories linked to that printer profile in the customer portal.

How Do I Get More Printers?

You can order additional printers here:

ORDER KITCHEN PRINTER

Alternatively, contact our support team at:

+44 2080289990 or info@flatpay.co.uk

We are available 24/7.