Managing tips on your standalone terminal

This article helps you set up and manage tips on your payment terminal. You can customize tip percentages, enable, or disable tips.

All of these settings must be configured through the customer portal.

Accessing tip settings

Log in to the Flatpay portal

1. Open your web browser and log in to the customer portal
2. Navigate to the tips page: Once logged in, go to the “Settings” section
3. Select “Tips” from the list of options to access the tipping configuration page

Enable tips

In the terminal overview, toggle the button to "Enabled" if you want the terminal to prompt customers to add tips during the payment process.

Disable tips

Toggle the button to "Disabled" if you don't want the terminal to prompt customers to give tips.

Customizing tip

You can set custom tip percentages and adjust how these options appear on your terminal screen through the customer portal.

Set tip percentages

In the “Customized tip” section, you can define up to four different tip percentages. For example, you might set tips at 5%, 10%, 15%, and 20%.

To adjust the order in which these percentages appear, drag and drop the percentages to your preferred order.

Saving changes

Once you’ve configured your tip settings, make sure to save your changes in the customer portal. These settings will be applied immediately, and your terminal will begin using the new configurations for all future transactions.