Payments page explained - Gateway

The Payments page in your Flatpay Portal gives you a real-time overview of all your processed payments. Here, you can easily manage, monitor, and analyze each transaction. 

You can: 

1. Search and filter your payments.
2. View detailed information about each payment. 
3. See customer details related to the transaction. 
4. Refund transactions*.
   It is also possible to issue partial refunds. Refunds require a reason and are deducted from your normal payouts.
5. Partially capture or fully capture a payment.
   The partially captured amount will be sent to the merchant within 2 business days
6. Cancel payment.
   Cancelling the payment is irreversible, the money reserved on the buyers credit card is released. 
7. Generate a report using Export.

What each payment status means 

Each payment on this page will display a status to help you understand its current stage in the payment process: 

• Authorized: The customer's bank has approved the payment, and the funds have been reserved on their card. However, the transaction hasn't been completed yet. 
• Captured: The bank has received the signal to send the funds from the buyer to your account. You can expect money on your account within 2 business days. 
• Cancelled: The Authorization on the buyer’s account has been released, the buyer has access to use their previously blocked funds.
• Failed: The transaction was declined by the customer’s bank or payment network at the time of the attempt. There is no actual payment. 
• Refunded: When you have issued a refund to the buyer. Refunds are always returned to the account used to make the payment originally. 

*Important: How to handle refunds 

To ensure everything stays in sync between your Flatpay Portal and your webshop, we recommend processing refunds directly from your shop (e.g. Shopify, WooCommerce). 

However, you can issue a refund directly from the Flatpay Portal in the following cases: 

• The refund didn’t go through successfully on your webshop. 
• The payment was made through a Payment Link, and there’s no connected order in your shop.