Payments page explained

The Payments page in your Flatpay Portal gives you a real-time overview of all your processed payments. Here, you can easily manage, monitor, and analyze each transaction.

You can:

• Search and filter your payment history on customer email or transaction ID

• View detailed information about each payment

• See customer details related to the transaction

• Refund transactions*

What Each Payment Status Means

Each payment on this page will display a status to help you understand its current stage in the payment process:

• Authorized: The customer's bank has approved the payment, and the funds have been reserved on their card. However, the transaction hasn't been completed yet.

• Settled: The payment has been fully processed, and the funds have been transferred to your bank account.

• Cancelled: The payment was authorized but never completed. The authorization has been reversed, and the funds have been released back to the customer.

• Failed: The transaction was declined by the customer’s bank or payment network at the time of the attempt.

Remember: If an order involves a product being shipped, the order will first go from 'Authorized' to 'Settled' once the product is shipped.

*Important: How to Handle Refunds

To ensure everything stays in sync between your Flatpay Portal and your webshop, we recommend processing refunds directly from your shop (e.g. Shopify, WooCommerce).

However, you can issue a refund directly from the Flatpay Portal in the following cases:

• The refund didn’t go through successfully on your webshop

• The payment was made through a Payment Link, and there’s no connected order in your shop