Surcharge

TABLE OF CONTENTS

• What is surcharge?
• How does surcharge work?
• Getting surcharge for your business
• How does surcharge appear on your payment terminal?
• How can you inform your customers of surcharge?

What is surcharge?

Surcharge is an additional fee applied to a transaction when certain payment methods are used. Businesses may add a surcharge to transactions when customers use specific cards, such as non-EU or corporate cards, to cover the additional costs associated with processing those payments.

How does surcharge work?

• A surcharge is only applied when a customer uses a payment method that qualifies for the fee.
• The surcharge amount is calculated automatically and added to the total.
• Surcharge cannot be applied to all transactions—only to eligible ones.
• Surcharge itself does not include VAT and follows the same VAT regulations as the original sale.

Getting surcharge for your business

If you’re interested in enabling surcharge on your Flatpay terminal, follow these steps:

1. Contact Flatpay support
   Reach out to our team via [email protected] or call us at +45 81 77 39 39.
2. Confirm eligibility
   Our team will verify that surcharge is permitted in your country and industry.
3. Activation process
   If eligible, surcharge will be activated on your account, and you’ll receive confirmation.
4. Test transaction
   Run a test transaction on your terminal to see how surcharge appears before using it with customers.
5. What does it cost?
   That's the best part. Surcharge is free of charge for all Flatpay merchants.

How does surcharge appear on your payment terminal?

When a customer chooses a card subject to surcharge, the fee is displayed on the terminal screen before payment is confirmed. We've attached a picture of how this looks on the terminal. The surcharge is also written out on the receipt, so the customer sees the exact amount charged.

How can you inform your customers of surcharge?

Display the provided Flatpay sticker on a front-facing surface in your store, ensuring that your customers are properly informed.

• EU-issued cards are typically exempt from additional charges.