Enhance customer experience with the Tables feature

Adding tables to your POS ensures top-tier customer service. 

The Tables function is a powerful tool that helps your business seamlessly manage ongoing orders for seated guests throughout their visit. With this feature, you can guarantee superior service for your customers while driving increased turnover and sales. 

Keep wait times short and streamline your operations by quickly viewing all sections and available tables at a glance, enabling faster seating and improved efficiency.

Enabling and setting up tables

Before your staff can start serving guests at tables, you’ll need to configure a few settings in both the customer portal and your POS system.

Creating Tables in the customer portal

Setting up Tables in the customer portal is essential for accurate order management. This process allows you to create a digital mirror of your physical space:

• Navigate to the customer portal 
• Go to POS
• Click on Tables 
• For multiple locations: Select the desired location from the dropdown menu in the top right corner 
• Click Actions in the top right corner 
• Select Add table
• Enter the table details: Table name - Seating capacity 
• Repeat for all required tables

Activating Tables in your POS

Getting started with Tables is straightforward. The feature needs to be activated in your POS system before it becomes available for use. Here's how to enable it:

• Access Settings through the burger menu in the top right corner
• Select Yes under Activate tables
• The Tables tab will now appear on the main page

Updating POS with table configuration

After setting up your tables in the customer portal, you'll need to sync these changes with your POS system. This ensures your staff has access to the current table layout: 

• Access the Settings menu in your POS 
• Select Update under Fetch app data 
• Changes will be downloaded immediately and applied

Configuring Tables as Primary Function (optional)

If your business primarily serves seated customers, you can optimize your workflow by making Tables your primary function. This adjustment brings your most-used feature to the forefront: 

• Access the Settings menu 
• Select Yes under Tables flow first
• This will reorder the main screen tabs to: Tables - Register - Orders

Table management 

The core of the Tables function revolves around managing orders for seated guests. Here is a standard workflow.

• Open the Table to access the Register tab when taking an order 
• Add requested items to the order 
• Modify products before saving changes 
• Tap Save changes to send to the kitchen

Note: Any unsaved changes to an order will be discarded if you navigate to another page in the POS without tapping Save changes. This is to reduce waste and errors.

Adding to Existing Orders 

Throughout the service, you'll often need to add items to existing orders. 

• Tap the relevant table to access the ongoing order 
• The table name will display at the top of the cart for confirmation 
• Add the new items 
• New items will now appear at the bottom of the cart for easy identification 
• Modify new items as needed before saving 
• Save order to finalize changes

Processing Payment 

When guests are ready to pay, the process is seamless and integrated with your standard payment procedures. 

• Open the table when guests are ready to pay 
• Process payment using standard payment procedures
• After the customer has paid, chose to print an invoice or not
• Table will clear automatically after successful payment

Proforma Invoice

For situations where guests need to review their invoice before the final payment, or for large party management:

• Long press on the table
• Select Print proforma to generate a preliminary invoice

Additional table Management 

Sometimes you need flexibility in managing where your guests are seated or handling order cancellations:

Move Table: Transfer active orders to different tables

• Long press on the table that you would like to change 
• Select Move table
• Choose the destination table 
• Confirm the move

Clear Table: Cancel active orders

• Long press on the table that you would like to clear
  
• Select Clear table
• Confirm the cancellation

Troubleshooting

Even the best systems occasionally need adjustments. If you encounter issues with the tables function, please follow these steps, If tables are not displaying correctly.

• Verify tables are properly configured in the portal 
• Ensure POS settings are correct 
• Update app data through the Settings menu 
• Contact support if issues persist

Support 24/7

If you encounter any issues or have further questions, please contact our support team at (+45) 88773939 or [email protected].