Payout information

This is your complete guide for everything related to your payouts.

How do payouts work at Flatpay?

At Flatpay, we strive to provide next-day payouts to all our merchants, ensuring you receive your funds quickly and reliably. This is of course sometimes affected by banking days, weekends and cut off times. 

Note: Payout-dates for ecommerce customers are defined by the individual customer.

Using the 'Payouts' page on the customer portal

We suggest using the payouts page to get a full overview of your next-day payouts.

Missing a payout?

There may be rare occasions when your payout doesn't arrive as expected. Below, we explain the most common reasons for payout delays and how we can help.

• Bank Holidays
  Banks do not process payments on national or regional holidays. If your scheduled payout falls on one of these days, the transfer may be delayed until the next business day. See our article on bank holidays for the current year.
• Payment Provider Delays
  Occasionally, our payment processing partners may experience technical issues or delays in their systems, which can slow down the payout process. These situations are typically resolved quickly. We try our best to inform our affected customers when our partners are experiencing issues.
• Note as a ecommerce customer: If you're missing certain orders in your payout, it may be because the order has not been shipped yet, which means that payment has not been claimed yet. Read more on our article on the payments page.
  

What You Can Do

• Have patience
  We know that running a business is stressful and that missed payments are a headache, but we assure you, that we're working 24/7 to make sure that you receive your missing payout as soon as possible. 

• Wait for the next business day
  Especially if a holiday or weekend has just passed.

• Reach out to our support team 
  If you believe there is an issue or need clarification.

We're Here to Help

Even if your payout is delayed, rest assured that your money is safe and will be paid out. Our team is always ready to assist you and ensure you receive your funds as soon as possible.

If you have any concerns or questions, please don't hesitate to contact our support team at support@flatpay.com.

Thank you for your patience and for choosing Flatpay.