Payout Information

This is your complete guide for everything related to your payouts.

How do payouts work at Flatpay?

At Flatpay, we strive to provide next-day payouts before 6pm to all our UK merchants, ensuring you receive your funds quickly and reliably. We suggest using the payouts page on the Portal to get a full overview of your next-day payouts.

Note: Payout-dates differ slightly for e-commerce customers and are defined by the individual customer.

Note: Refunds are deducted from your turnover rather than directly from your bank account.

Missing a payout?

There may be rare occasions when your payout doesn't arrive as expected. Below, we explain the most common reasons for payout delays and how we can help.

• Bank Holidays: 
  Banks do not process payments on national or regional holidays. If your scheduled payout falls on one of these days, the transfer may be delayed until the next business day. See our article on bank holidays for the current year.
• Payment Provider Delays:
  Occasionally, our payment processing partners may experience technical issues or delays in their systems, which can slow down the payout process. These situations are typically resolved quickly. We try our best to inform our affected customers when our partners are experiencing issues.
• Note - as an e-commerce customer: 
  If you're missing certain orders in your payout, it may be because the order has not been shipped yet, which means that payment has not been claimed yet. Read more on our article on the ecom payments page.

What you can do

• Have patience:
  We know that running a business is stressful and that missed payments are a headache, but we assure you, that we're working 24/7 to make sure that you receive your missing payout as soon as possible. 

• Wait for the next business day:
  Especially if a holiday or weekend has just passed.

• Check the transactions list
  If your payouts don’t match your daily sales, you can check the transactions list in the payouts details to see which transactions are included in each payout.

• Reach out to our support team: 
  If you believe there is an issue or need clarification.

We're here to help

Even if your payout is delayed, rest assured that your money is safe and will be paid out. Our team is always ready to assist you and ensure you receive your funds as soon as possible.

If you have any concerns or questions, please don't hesitate to contact our support team at +44 2080289990 or info@flatpay.co.uk.