To change the settlement bank account connected to your Flatpay account, please send us an email with a valid IBAN proof document.
You can find the correct contact email for your country here: Contact us
The document can be requested from your bank and must include the following in a single file:
- Issue date (dated within the last 6 months)
- IBAN and BIC or SWIFT code
- Full name of the bank account holder
- Bank logo
Important: For faster handling, please send the request from the email address linked to your Flatpay merchant account.
It usually takes 3-5 business days to change the bank account if the document is valid.
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