How To Make a Sale or Refund

This guide teaches you how to make a sale or refund on your POS system.

How to Make a Sale

1. Click on Your Category

   This will take you to the products under that category.

2. Click on the Product

   The product will be transferred to the cart.

3. Choose Payment Method

   Choose between card, cash, or other and complete the sale.

How to Make a Refund

1. Select the Product You Want to Refund

   The product will be added to the cart.

2. Open the Submenu

   Press the submenu at the bottom of the POS interface (three vertical dots).

3. Press Refund

   Choose the refund method (card, cash, or other).

How to Add a Discount to Your Entire Order

1. Add your products to the cart and press Order Discount. You can deduct either a fixed amount or a percentage.

Adjust the Price of a Single Product

If you want to add a discount or increase the price of a single product in the cart:

1. Tap the product in the cart that you want to discount or increase the price of.
2. A pop-up will appear, allowing you to choose Add Discount or Add Charge. You can also add a comment.
3. Once confirmed, the adjustment will be visible in the cart and on the receipt.

Secure Refunds

As an employer, you can enable Secure Refunds for specific staff members in the Flatpay Portal. When enabled, the staff member must enter their personal PIN to authorise a refund, ensuring better security and control over transactions.

Need Further Assistance?

If you encounter any issues or have further questions, please contact our support team at:

+44 2080289990 or info@flatpay.co.uk