How to make a sale / refund

This guide teaches you how to make a sale or refund on your POS system.

How to make a sale

1. Click on your category  
   This will take you to the products under that category.
2. Click on the product
   The product will be transferred to the cart.
3. Choose payment method
   Choose between card, cash or other and complete the sale.
   

How to make a refund

1. Select the product you want to refund
   The product will be added to the cart.
   
2. Press the submenu at the bottom of the POS interface (three vertical dots)
3. Press Refund
   Choose the method of refund (card, cash or other)
   

How to add a discount on your entire order

1. Add your products to the cart and press 'Order discount'. You can deduct a flat amount or a percentage.

If you want to add a discount or increase the price of a single product in the cart:

1. Tap on the product in the cart you want to discount/increase the price of.
2. A pop-up will show up, asking to choose “Add discount” or “Add charge”. You can also add a comment here.
3. Once confirmed, the adjustment will be visible in the cart and on the receipt.

Secure refunds

As an employer, you can enable Secure Refunds for specific staff members in the Flatpay Portal. When enabled, the staff member must enter their personal PIN to authorise a refund, ensuring better security and control over transactions.

Need Further Assistance?

If you encounter any issues or have further questions, please contact our support team at +44 2080289990 or info@flatpay.co.uk.