Make a sale / refund

This guide teaches you how to make a sale or refund on your POS system.

How to make a sale

1. Click on your category  
   This will take you to the products under that category.
2. Click on the product
   The product will be transferred to the cart.
3. Choose payment method
   Choose between Card, cash or other and complete the sale.
   

How to make a refund

1. Select the product you want to refund
   The product will be added to the cart.
   
2. Press the submenu at the bottom of the POS interface (three vertical dots)
3. Press Refund
   Choose the method of refund (Card, cash or other)
   

Secure refunds

As an employer, you can enable Secure Refunds for specific staff members in the Flatpay Portal. When enabled, the staff member must enter their personal PIN to authorize a refund, ensuring better security and control over transactions.

Need Further Assistance?

If you encounter any issues or have further questions, please contact our support team at (+45) 88773939 or support@flatpay.dk. We are available 24/7.